Ayers Security Key is a mobile app for our two-factor authentication service. Customers can obtain an OTP from the Ayers Security Code.

Ayers Security Key does not need to be connected to the Internet, and can still generate OTP in real time, allowing you to log in to your account anytime, anywhere, without worrying about network coverage.

Ayers Security Key is currently available for Android version 4.4 or above / iOS version 9 or above.

The Ayers Security Code app is now available and can be downloaded http://www.matrixsechk.com our website.

You will need it the first time you activate your Ayers Security Key set a password, you need to use this password to open Ayers Security Code in the future, after completion, you can click "Registration Code" on Ayers Security Code, enter your account login name, password and identity document number and click "Confirm", the system will send OTP to your registered email address by email for the second step of authentication, enter this OTP and click "Confirm" to complete the account registration. You can then access the OTP by clicking on the "Codes List" on your Ayers Security Key.

No.

To prevent others from using your mobile device to log in after obtaining a one-time password, you must create a password for your Ayers Security Code. Ayers Security Code is equipped with an auto-lock function, which can be adjusted in the setting screen.

The OTP validity time is 1 minute.

Please check and correct your mobile device time automatically, then restart Ayers Security Code. Please note that if you enter the wrong OTP multiple times in a row, you will no longer be able to log in to your online trading account for security reasons, please contact our Customer Service Hotline at (852) 2208 7830 or (852) 2208 7820 for assistance.

Please call our Customer Service Hotline at (852) 2208 7820 to activate Ayers Security Code Service.

No, changing the SIM card or phone number in your mobile phone will not affect your acquisition of Ayers Security Code.

Yes, no matter where you are, you can still get OTP through Ayers Security Key.

OK. You can register multiple accounts on the same mobile device.

For security reasons, an account can only be registered on one designated mobile device. If you use another device to register repeatedly, the previously registered device will be invalidated immediately.

You must remove the Ayers Security Key from your mobile device before downloading, installing and registering again.

Click "Code List" on the Ayers Security Key, click the pencil icon at the top right, click the "-" icon in front of the account you want to remove, and enter the Ayers Security Code password to confirm.

We recommend that you remove the Ayers Security Code from your old mobile device and reinstall and register the Ayers Security Code on your new mobile device.

Since the device has been cracked (jailbroken/superuser privileges), the device may become insecure and prone to fraudulent transactions. For security reasons and to protect your interests, Ayers Security Key is not permitted to be installed on these devices. Please refer to the other uncracked. Reinstall the Ayers Security Code on the device.

For security reasons, the registered account cannot be restored from the backup, please reset the password and register again after the mobile phone is restored.

Please call our Customer Service Hotline at (852) 2208 7820 immediately to notify us of the suspension of your online trading service.

Please call our Customer Service Hotline at (852) 2208 7820 immediately to notify us of the suspension of your online trading service.